TERMS AND CONDITIONS

Products and orders placed on this site

Florist Exchange is a collection of florists from around the world, connecting our users directly in touch with the florist in the selected area. We assist by giving direct contact details via phone, Facebook, Instagram, Twitter, or the local florist website. Many of our florist's offer direct on-line ordering via their own websites or by a buy now option within the florist profile.

Florist Exchange will not extract any fees or commissions for using this service, all transactions that take place are entirely between the florist and the user of our site.

Any complaints should be made directly to the delivering florist that the user selects for any delivery service. All gifts are freshly made on the day of delivery by our listed florist members. Unlike some of our competitors, we do not pre-make or pre-pack our gifts and we never send any deliveries by overnight / 48 hours couriers or any other postal services. All items are individually made and will be florist choice, therefore vary slightly with the seasons and the interpretation of the florist making the gift. All products are subject to availability. The delivering florists reserve the right to provide contents and packaging of equal or greater value without notice.

Prices

Our prices include Value Added Tax (VAT) @ 20.0% if applicable. Prices do not include delivery and service charge. Please refer to the Delivery section for prices.

Payment

Our site will accept Amex, Visa, MasterCard, Delta / Visa Debit, and Switch / Maestro when ordering online. All credit card details are encrypted over an SSL connection using a security certificate. If preferred, customers can telephone their payment details by telephone on +44 1903 223356. Please note that orders will not be carried out until full payment has been received.

Delivery

U.K. delivery and service charge: (Priced by Post Code)
International delivery and service charge: (Priced by Zip Code)

Overseas prices may vary slightly on occasion in some remote countries. In these circumstances the customer will always be informed first.

An extra delivery charge may be required for a delivery to a rural area. Please note that deliveries to some International countries can take up to 3 working days. We cannot take responsibility for undelivered orders until 3 days have elapsed.

Sometimes deliveries to overseas countries are affected by national / regional unrest and natural disasters. If we experience any problems delivering your international order it may take up to 48 hours before you are notified of this.

We offer AM or PM delivery as a preferred option free of charge. We will endeavour to deliver your gift at the preferred time but we cannot guarantee that we can always accommodate this.

We cannot be held responsible for delivery failures due to incorrect information provided by the customer. Same day delivery and next day delivery to UK recipients are normally possible on all flower orders received by 2.00pm GMT (GMT+1 Mar to Oct). This excludes Saturday, Sunday and public holidays.

Delivery to hospitals – please be aware that not all hospitals accept fresh flowers into the wards: please check with the hospital you are sending flowers to before ordering. We cannot be held responsible if fresh flowers are refused by the hospital.

Delivery to military bases – please be aware that not all military bases (e.g. army, R.A.F.) accept flower deliveries. We cannot be held responsible if deliveries are refused entry by a military base or similar.

Cancellation

UK orders may be cancelled or amended up until 12pm on the working day prior to delivery, with the exception of any funeral orders. Funeral orders require 48 hours notice. International orders may be amended or cancelled up to 48 hours prior to the delivery date. Where the customer exercises their right to cancel, we will return their money to their account within 7 days of cancellation.

To amend or cancel any order placed please the florist direct. To amend or cancel an order placed via Florist Exchange Buy Now cart call Florist Exchange on +44 1903 223356. Lines are open from 09:00 until 18:00 Monday to Friday, and Saturdays 09:00 to 17:00 GMT (GMT+1, Mar to Oct). Upon completing the order process, you are agreeing to be bound by our terms and conditions as detailed here. We will send an email confirmation of your order to advise that we are processing your order via the email address you provide. We will not consider ourselves bound by a contract with you until we have issued this email confirmation.

Complaints

Any complaints regarding the products of an order must be received within 7 days of the order delivery date. A complaint received more than 7 days after the order delivery date is deemed invalid.